Customer service

§ 1 Orders & Shipment tracking

After registration and payment in our web-shop, the orders placed are binding.
Once the order is placed, the customer will receive a confirmation via E-mail. From the moment the ordered goods are handed over to the logistic company in Germany, a link used for shipment tracking will be sent to the customer. This enables you to overview all orders and prepare for receiving the goods. 


§ 2 Shipment & Delivery

All orders are processed automatically. The deliveries are prepared in Germany, than handed over to the logistic company, which will deliver directly to our customers.
The sender time depends on the dispatch type you choose. The standard sender time is 3-5 working days. Please consider weekends and national holidays. 


§ 3 Administration of client’s account

To place an order, customers have to create an account. This can be made by clicking on the “Login/Register” menu item on the homepage of the wine shop.
By clicking the “My account” button, you can manage your account data.
The client’s account features all parameters, which are necessary to purchase articles.
Changes – for example change of residence – can be made quick & comfortable anytime after registration. 


§ 4 Prices, Delivery charges, Shipment

(1) The prices mentioned by SWG are given in Indian rupees. The prices are final prices including taxes without costs of delivery. The costs of delivery are stated in the respective article description.

(2) Unless there is no special agreement between SWG and the customer, delivery is made by a shipper chosen by SWG. If the client himself is a consumer, SWG bears delivery risk independently from the type of delivery. If the client is a businessman, all risks are transferred to the client from the moment the goods are handed over to the respective shipper. 


§ 5 Terms of payment

With the order acknowledgement, the customer receives a bill for his order, which has to be paid 10 days in advance via credit card, prepayment or PayPal. 


§ 6 Reservation of ownership

Until payment is made completely, the goods remain to be property of SWG.


§ 7 Warranty

(1) If there are deficiencies at the moment of delivery, the customer is, by law, entitled to demand for removal of the deficiencies in terms of replacement with impeccable good, to rescind from the contract, to reduce the price and to claim damages. For the specific product, SWG is not giving any warranty. 

(2) The statute of limitation of warranty claims for delivered goods amounts two years from the date of receipt.


§ 8 Limitation of liability

(1) For other damages except those for live, body and health, SWG is only liable in case of intentional or grossly negligent acting and in case of culpable violation by SWG or vicarious agents against essential components of the contract. Essential components of the contract are components whose feasance is necessary to achieve the objective of the contract. As an example: SWG has to deliver the ordered goods to the client free of material- or title- defects. Liability on damage claims beyond this is excluded. The regulations of the product liability law remain unaffected.

(2) The pre-mentioned restrictions also apply in favor of all legal guardians and vicarious agents of SWG, in case claims are alleged directly against them. 


§ 9 Data privacy 

SWG collects data from its customers within the scope of the execution of contracts. Therefore SWG considers the respective legal regulations. Without permission of the client, the provider will only collect, process and use inventory- and usage-data of the customer which is necessary for the execution of contracts and the use of teleservices. Apart from that, in regard to further information towards collection, processing and usage of data we refer to the privacy policy, which can be viewed anytime by using the “data privacy” button on the SWG homepage. 


§ 10 Closing provisions

(1) On contracts between the client and SWG, the law of the Federal Republic of Germany is applied with the exclusion of the UN sale of goods law. Towards consumers, this choice of law only applies insofar that no other, more favourable conditions from respective laws of other states, in which the client is usually residing are revoked. 

(2) In case a provision of this condition is void or becomes void, the respective provision of the law is coming into effect. 

Please note: Purchases will not be delivered!
This Business Model is for sale.
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